Page 105 - Napoleon Hill Think and Grow Rich Full Book | Success Learned

finance, and transportation, this same principle controls individuals and deter-
mines their economic status.

WHAT IS YOUR "QQS" RATING?

The causes of success in marketing services EFFECTIVELY and permanently,
have been clearly described. Unless those causes are studied, analyzed, under-
stood and APPLIED, no man can market his services effectively and permanently.
Every person must be his own salesman of personal services. The QUALITY and
the QUANTITY of service rendered, and the SPIRIT in which it is rendered, de-
termine to a large extent, the price, and the duration of employment. To market

106

NAPOLEON HILL THINK AND GROW RICH

Personal services effectively, (which means a permanent market, at a satisfactory
price, under pleasant conditions), one must adopt and follow the "QQS" formula
which means that QUALITY, plus QUANTITY, plus the proper SPIRIT of coop-
eration, equals perfect salesmanship of service. Remember the "QQS" formula,
but do more-APPLY IT AS A HABIT!

Let us analyze the formula to make sure we understand exactly what it means.

1. QUALITY of service shall be construed to mean the performance of every de-
tail, in connection with your position, in the most efficient manner possible, with
the object of greater efficiency always in mind.

2. QUANTITY of service shall be understood to mean the HABIT of rendering all
the service of which you are capable, at all times, with the purpose of increasing
the amount of service ren-dered as greater skill is developed through practice and
experience. Emphasis is again placed on the word HABIT.

3. SPIRIT of service shall be construed to mean the HABIT of agreeable, harmo-
nious conduct which will induce cooperation from associates and fellow employ-
ees.

Adequacy of QUALITY and QUANTITY of service is not sufficient to maintain
a permanent market for your services. The conduct, or the SPIRIT in which you
deliver service, is a strong determining factor in connection with both the price
you receive, and the duration of employment.

Andrew Carnegie stressed this point more than others in connection with his de-
scription of the factors which lead to success in the marketing of personal serv-